Please note that local taxes and import clearance costs may need to be paid to the delivery company or their driver when receiving the goods, this will apply to EU countries as the UK is now outside of the union as of January 1st 2021.
Acceptance of Orders
We will process the order and validate your credit or debit card when the order is ready to be shipped. Once that has been done, we will confirm that your order has been despatched by sending you an email to the email address you gave us through the registration form.
Payment Options
When placing an order with us, you can choose to pay with a debit or a credit card. All purchases made through the MAD Beauty website are secured with SagePay so your personal information is protected and safe at all times. All charges will be made in UK Sterling and will include VAT at the current rate.
Shipping & Handling
Domestic Orders
After your order has been placed, we will endeavour to despatch it within 24-48 hours from Monday to Friday. In case your order has been placed over the weekend or on a bank holiday, it will be processed on the first working day following and will be despatched as soon as possible, our normal turnaround time is 48 hours however in the peak season (August to November) deliveries can take a few days longer. Please call if you have an urgent requirement and we will try our best to assist.
Please bear in mind that around Christmas time, processing an order might take a bit more than 48 hours, but we will try to prepare it as quickly as possible.
Delivery Charges: This differs for different sectors and will depend on parcel sizes, weight etc and different carriage offers depending on the price lists.
Back Orders
Full orders will be despatched provided that stock is available. In the rare occasion that stock is not available, we will contact you by phone or email to advise on additional delays to the order. You will either be given an estimated delivery date for the out of stock item, or will be offered an alternative product with an estimated delivery date.
Cancellation Terms
If you wish to cancel your order please send us an email within as soon as possible as we do aim to ship it within 48 hours as long as the items are in stock.
If the order has been already despatched then please send it back to us within 7 working days but we will not be responsible for the postage costs.
Once the order reaches us, full refund against the original credit card used for to make the purchase.
